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BalloonPlot Engineering SLA
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All GD&T parsing errors, license activation locks, and AS9102 Form 3 characteristic questions are triaged directly by core engineering specialists.

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Quick Self-Service Solutions
300 DPI GD&T Resolution Guide
Optimal PDF & scan raster settings
Aerospace IP & Offline Privacy
Zero drawing cloud transmission verification
Machine License Transfer
Instant machine lock reset request
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Click any ticket on the left to view response history and reply directly to engineering specialists.

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Frequently Asked Questions & Docs
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What resolution is optimal for GD&T parsing?

Import vector PDFs or raster drawings scanned at 300 DPI+ for crisp feature control frame extraction (ASME Y14.5 / ISO 1101).

Are drawings uploaded to any cloud?

No. BalloonPlot desktop operates 100% offline on your local CPU/GPU for maximum aerospace/defense CAD IP security.

How to export AS9102 Form 3 & PPAP Excel?

Click Export Inspection Report in the desktop client to generate AS9102 Form 1/2/3 or PPAP tables with auto-sequenced characteristic numbering.

How does machine license locking work?

Each license key binds to your computer's motherboard/CPU hardware ID. If you change laptops or format your OS, simply submit a quick ticket under License Key for a 1-click machine reset.